Privacy Policy

1. Who we are

Rajguru Distributors, an IT and networking distributor and system integrator based in Hyderabad, Telangana, India, is the Data Fiduciary for personal data collected through rajgurudistributors.com (the "Website"). We decide why and how that data is processed. You can reach us at info@rajgurudistributors.com.

This policy is our notice under the Digital Personal Data Protection Act, 2023 (the "DPDP Act") and the rules made under it. It applies to this Website.

2. Personal data we collect

Contact form. When you send us an enquiry we collect your name, email address and message. You may also choose to give us your company name, phone number and the service you are interested in.

Analytics data. We use Google Analytics 4 to understand how the Website is used. It collects pages visited, approximate location, device and browser type, referring site, interactions such as clicks on our email link and form submissions (as events), and an online identifier set through cookies.

Hosting logs. Our hosting provider may record technical data such as IP address and request details for security and reliability.

We do not knowingly collect sensitive personal data through the Website. Please do not include it in your message.

3. Why we use your data

• To reply to your enquiry and prepare quotes or proposals.
• To follow up on the product, solution or rental service you asked about.
• To measure and improve the Website and its content.
• To keep the Website secure and prevent misuse.
• To meet legal and accounting obligations.

4. Legal basis

We process your data with your consent, which you give by submitting the contact form after reading this notice, and by accepting analytics cookies where we ask for them. Where the DPDP Act allows, we also process data for the "certain legitimate uses" it lists, for example when you voluntarily give us your details for a specific purpose and have not indicated that you object, or to comply with the law.

We use your data only for the purposes above. If we need it for a new purpose, we will ask for your consent first.

5. Cookies and analytics

The Website loads Google Analytics 4 (measurement through Google Tag Manager services), which sets cookies to tell visitors apart and count visits. We do not use cookies for advertising on this Website. You can block or delete cookies in your browser settings, or install Google's opt-out browser add-on. The Website still works without them.

6. Who we share data with

We do not sell your personal data. We share it only with service providers who process it for us under contract:

• Sanity, the content platform where contact form submissions are stored.
• Vercel, which hosts the Website.
• Google, for Google Analytics.

We may also disclose data where required by law, a court or a government authority, or to our professional advisers. Where a quote needs a brand partner or distributor to act on your request, we will share only what is necessary for that request.

7. Transfers outside India

Our service providers may store or process data on servers outside India. The DPDP Act permits this except to countries the Central Government restricts. We take reasonable steps to make sure providers protect your data.

8. How long we keep data

We keep contact form enquiries only for as long as needed to respond and follow up, and for a reasonable period after to handle related questions, and then delete or anonymise them unless the law requires us to keep them longer. Analytics data is kept for the retention period set in our Google Analytics account. If you ask us to erase your data, we will do so unless we must retain it by law.

9. Security

We use reasonable security safeguards, including encrypted connections (HTTPS), access controls on our content platform and trusted hosting providers. No online system is completely secure. If a personal data breach affects you, we will notify you and the Data Protection Board of India as the law requires. We also follow the Information Technology Act, 2000 and the SPDI Rules, 2011 where they apply.

10. Your rights as a Data Principal

Under the DPDP Act you have the right to:

• get a summary of your personal data we process and who we have shared it with;
• correct inaccurate data, complete incomplete data and update it;
• ask us to erase your data when it is no longer needed for its purpose;
• use our grievance redressal process (see below); and
• nominate another person to exercise these rights if you die or become unable to do so.

To use any right, email info@rajgurudistributors.com from the address you used with us. We may need to verify your identity. We aim to respond within 30 days, or sooner where the law requires.

11. Withdrawing consent

You can withdraw consent at any time by emailing info@rajgurudistributors.com. Withdrawal is as easy as giving consent. It does not affect processing already done, and we will stop processing and delete your data unless the law requires us to keep it. You can also stop analytics cookies through your browser settings.

12. Grievance Officer

If you have a concern about how we handle your personal data, contact our Grievance Officer first:

[Grievance Officer name]
Rajguru Distributors, Hyderabad, Telangana, India
Email: info@rajgurudistributors.com

We will acknowledge your complaint promptly and aim to resolve it within the time the law allows. If you are not satisfied, you may complain to the Data Protection Board of India. We ask that you use our grievance process before approaching the Board.

13. Children

The Website is meant for businesses and professionals. We do not knowingly process personal data of anyone under 18 without verifiable consent of a parent or guardian. If you believe a child has sent us their data, email us and we will delete it.

14. Changes to this policy

We may update this policy when our practices or the law change. The latest version is always on this page with its effective date. For material changes we will take extra steps to tell you where required.